Contact Information
Who can I ask about my student account?
All questions regarding tuition and fees, payment options, and payment processing should be directed to the Office of University Bursar. Information obtained from other sources may be inaccurate or untimely, and may result in the assessment of late payment fees or other penalties and/or may result in denial of service.
Where is the Office of University Bursar located? And how do I contact them?
The University Bursar is located in Room 227, Meshel Hall. You can contact the Office of University Bursar for questions concerning your account via telephone (330-941-3133) during regular business hours (Monday through Friday, 8:00 am to 5:00 pm). Cashier Window is open Monday through Friday 10:00 am to 2:00 pm. Alternate methods of contact include fax (330-941-2343) or via e-mail to: accounts@ysu.edu.
What is FERPA?
Students 18 years of age and older are considered adults, and their privacy is protected by the federal Family & Educational Rights to Privacy Act (FERPA). In essence, this Act restricts the release of information to anyone other than the student, without the express permission of the student. If a student does desire to grant another individual access to their financial information, they can do so by designating that person as an “authorized user” via the MyYSU Portal.
Should I notify someone if I move?
Yes, absolutely! All students are responsible for maintaining current contact information, including address and telephone number, as well as email forwarding addresses. If you change your address, please contact the Penguin Service Center (330-941-6000) to have your information updated. If your address information is incorrect you may not receive important correspondence regarding your student account.