Kendra Fowler

Dr. Kendra Fowler - profile photo

Dr. Kendra Fowler

Professor

Management & Marketing

Williamson Hall 3351

phone: (330) 941-2013

kfowler01@ysu.edu

Bio

Kendra Fowler is a Professor of Marketing at Youngstown State University. She obtained an M.B.A and Ph.D. (Marketing) from Kent State University. Her primary research interests include services marketing, advertising, and retailing. Dr. Fowler’s research appears in the Journal of Services Marketing, Journal of Advertising, Journal of Business Research, and Marketing Letters, among other prestigious peer-reviewed journals. In addition she serves on the editorial boards of the International Journal of Advertising and the Service Industries Journal.

Research Interests

services marketing
retailing
advertising

Teaching Interests

Services Marketing
Retailing
Marketing Management

  • 2011

    Ph D, Marketing

    Kent State University

    Dissertation/Thesis Title — "An Expansion of Retail Site Selection Theory: Incorporating Managerial Intuition and Process Quality"

  • 1995

    MBA, Marketing

    Kent State University

  • 1993

    BS, Fashion Merchandising

    Kent State University

  • 2025

    Wiley

    Wiley (Top Viewed Article)

    "How Social Media Influencer Collaborations are Perceived by Consumers" ranked within the top 10% of most-viewed papers in 2024 published by Psychology & Marketing

  • 2024

    Wiley

    Wiley Award (Top Cited Article 2022-2023)

    Wiley Award (Top Cited Article 2022-2023), for “Grocery Shopping before, during and after the Pandemic: A Qualitative Study,” Family & Consumer Sciences Research Journal

  • 2023

    Youngstown State University

    Research Professorship

  • 2022

    Youngstown State University

    Distinguished Professor of Teaching

  • 2019

    Youngstown State University

    Distinguished Professor of Scholarship

  • 2018

    Association of Marketing Theory and Practice

    "Best in Track" Marketing Theory & Practice Conference

    Awarded Best Paper in Integrated Marketing Communications Track at annual conference

  • 2018

    Youngstown State University

    Research Professorship

  • 2015

    Youngstown State University

    Research Professorship

  • 2013

    Emerald Publishing

    Emerald Literati Network Award for Excellence 2013

    Each journal published by Emerald is invited to select a winner of the "Outstanding Paper" award and up to three "Highly Commended" awards from the previous year's volume. As these are chosen following consultation amongst the journal's editorial team, many of whom will be eminent academics or managers, the winning authors will know that their paper was one of the most impressive pieces of work the team will have seen throughout last year.

  • 2011

    Kent State University

    University Fellow

    The University Fellowship is awarded annually to advanced doctoral students to recognize excellent scholarship and research potential. University Fellowship recipients are able to commit their time to dissertation research or writing. Each doctoral department/school is eligible to receive up to two University Fellowships. Approximately 15 University Fellowships are awarded each year.

  • 2010

    Association of Marketing Theory and Practice Conference

    "Best in Track" Association of Marketing Theory and Practice Conference

    Awarded Best in Track in the Promotion, Retailing, Sales, and Sales Management track of the 2010 conference.

  • 2016 -

    Youngstown State University

    Associate Professor

  • 2011 - 2016

    Youngstown State University

    Assistant Professor

  • 2007 - 2011

    Kent State University

    Research Fellow

  • 2000 - 2007

    Kent State University

    Adjunct Faculty

  • 2000 - 2007

    Independent Research Analyst

  • 1998 - 2000

    Akron Beacon Journal

    Senior Marketing Research Database Analyst

  • 1997 - 1998

    Akron Beacon Journal

    Marketing Research Analyst

  • 1996 - 1997

    Akron Beacon Journal

    Sales Analyst

  • 2023 - present

    Coordinator

  • 2025

    "An Investigation into the Sexualization of Human and Virtual Social Media Influencers"

    K. Fowler, V. Thomas

    European Journal of Marketing

  • 2024

    "Influencer marketing: a scoping review and a look ahead"

    K. Fowler, V. Thomas

    Routledge, p. 23-54
  • 2024

    "Understanding the Application of Evolutionary Psychology in Consumer Behavior: A Review and Future Research Agenda"

    F. Taheran, V. Thomas, K. Fowler, A. Mortazavi

    Psychology & Marketing, Wiley, volume 41, issue 10, p. 2431-2447

  • 2024

    "How Social Media Influencer Collaborations are Perceived by Consumers"

    V. Thomas, K. Fowler, F. Taheran

    Psychology & Marketing, Wiley, volume 41, issue 1, p. 168-183

  • 2022

    "Grocery Shopping before, during and after the Pandemic: A Qualitative Study"

    E. Bridges, K. Fowler

    Family & Consumer Sciences Research Journal, Wiley, volume 51, issue 1, p. 35-50

  • 2023

    "Examining the Outcomes of Influencer Activism"

    V. Thomas, K. Fowler

    Journal of Business Research, Elsevier BV, volume 154, p. 113336

  • 2023

    "Influencer Marketing: A Scoping Review and a Look Ahead"

    K. Fowler, V. Thomas

    Journal of Marketing Management, Informa UK Limited, volume 39, issue 11-12, p. 933-964

  • 2021

    "Turn the Other Cheek or an Eye for Eye: Exploring Brand-to-Brand Dialogue on Social Media"

    V. Thomas, K. Fowler

    Journal of Advertising, volume 50, issue 4, p. 441-460

  • 2021

    "Close Encounters of the AI Kind: Use of AI Influencers as Brand Endorsers"

    V. Thomas, K. Fowler

    Journal of Advertising, Informa UK Limited, volume 50, issue 1, p. 11-25

  • 2020

    "Service Process Design and Management"

    S. Rayburn, S. Anderson, K. Fowler

    Routledge, p. 227-240
  • 2020

    "Innovative Service Environments"

    K. Fowler

    Routledge, p. 148-166
  • 2020

    "Celebrity influence on word of mouth: the interplay of power states and power expectations"

    V. Thomas, K. Fowler, C. Saenger

    Marketing Letters, Springer Science and Business Media LLC, volume 31, issue 1, p. 105-120

  • 2020

    "Celebrity influence on word of mouth: The interplay of power states and power expectations"

    V. Thomas, K. Fowler, C. Saenger

    Marketing Letters, volume 31, issue 1, p. 105-120

  • 2019

    "Beyond Endorsements: The Effect of Celebrity Creative Directors on Consumers’ Attitudes toward the Advertisement"

    K. Fowler, V. Thomas

    Psychology & Marketing, Wiley, volume 36, issue 11, p. 1003 -1013

  • 2019

    "ENHANCING STUDENTS’ MARKETING INFORMATION LITERACY"

    K. Fowler, V. Thomas, C. Saenger

    Marketing Education Review, Informa UK Limited, volume 29, issue 1, p. 52-64

  • 2019

    "Pay-What-You-Want with Charitable Giving Positively Impacts Retailers"

    K. Fowler, V. Thomas

    Journal of Services Marketing, volume 33, issue 3, p. 273-284

  • 2019

    "Enhancing Students' Marketing Information Literacy"

    K. Fowler, V. Thomas, C. Saenger

    Marketing Education Review, volume 29, issue 1, p. 52-64

  • 2017

    "Business News as a Source of Information Literacy in Marketing"

    K. Fowler, E. Bridges

    Marketing Education Review, volume 27, issue 2, p. 97-103

  • 2016

    "Examining the Impact of Brand Transgressions on Consumers' Perceptions of Celebrity Endorsers"

    V. Thomas, K. Fowler

    Journal of Advertising, Informa UK Limited, volume 45, issue 4, p. 377-390

  • 2016

    "Exploring the Use of Managerial Intuition in Retail Site Selection"

    K. Fowler

    Service Industries Journal, volume 36, issue 5, p. 183-199

  • 2015

    "Creating a Professional Blog"

    K. Fowler, V. Thomas

    Journal of Marketing Education, SAGE Publications, volume 37, issue 3, p. 181-189

  • 2015

    "A Content Analysis of Male Roles in Television Advertising: Do Traditional Roles Still Hold"

    K. Fowler, V. Thomas

    Journal of Marketing Communications, Informa UK Limited, volume 21, issue 5, p. 356-371

  • 2015

    "More Isn't Always Better: Exploring the Influence of Familiarity When Using Multiple Celebrity Endorsers"

    V. Thomas, K. Fowler

    Journal of Promotion Management, volume 21, issue 1, p. 207-222

  • 2015

    "Creating a Professional Blog: An Experiential Classroom Exercise for Business Students"

    K. Fowler, V. Thomas

    Journal of Marketing Education, volume 37, issue 3, p. 181 -189

  • 2013

    "Conceptualization and Exploration of Attitude toward Advertising Disclosures and Its Impact on Perceptions of Manipulative Intent"

    V. Thomas, K. Fowler, P. Grimm

    Journal of Consumer Affairs, Wiley, volume 47, issue 3, p. 564-587

  • 2012

    "An Experiential Exercise in Service Environment Design"

    K. Fowler, E. Bridges

    Journal of Marketing Education, volume 34, issue 2, p. 156-164

  • 2012

    "Service Environment, Provider Mood, and Provider-Customer Interaction"

    K. Fowler, E. Bridges

    Managing Service Quality, volume 22, issue 2, p. 165-183

  • 2011

    "The Implications of the FTC’s Clear and Conspicuous Standards for the Communication of Credit Card Information to Young Consumers"

    V. Thomas, K. Fowler, R. Kolbe

    Journal of Financial Services Marketing, volume 16, issue 3/4, p. 195-209

  • 2010

    "Consumer innovativeness: Impact on expectations, perceptions, and choice among retail formats"

    K. Fowler, E. Bridges

    Journal of Retailing and Consumer Services, Elsevier BV, volume 17, issue 6, p. 492-500

  • 2009

    "Consumer Expectations, Retail Perception and Choice"

    E. Bridges, K. Fowler

    Moving Forward with Service Quality, p. 27-29

  • 1993

    "Reversal of Fortune"

    F. Stein, K. Fowler

    Entrepreneurial Strategy, p. 308-317

  • 2025 - present

    Reviewer, Ad Hoc Reviewer
    European Journal of Marketing

  • 2024 - 2024

    Other
    Cleveland State University

  • 2023 - 2023

    Other
    Missouri State University

  • 2023 - present

    Reviewer, Ad Hoc Reviewer
    Journal of Business Research

  • 2022 - present

    Reviewer, Ad Hoc Reviewer
    Psychology & Marketing

  • 2021 - present

    Reviewer, Ad Hoc Reviewer
    Journal of Marketing Management

  • 2021 - present

    Editorial Review Board Member
    International Journal of Advertising

  • 2020 - present

    Reviewer, Ad Hoc Reviewer
    Journal of Advertising

  • 2019 - present

    Reviewer, Ad Hoc Reviewer
    Journal of Retailing and Consumer Services

  • 2016 - 2016

    Reviewer, Journal Article
    Sociological Forum

  • 2015 - 2024

    Other
    AMA Collegiate Conference Website Judge

  • 2015 - present

    Reviewer, Ad Hoc Reviewer
    Journal of Service Theory and Practice

  • 2013 - 2024

    Other
    American Marketing Association

  • 2011 - 2024

    Editorial Review Board Member
    Service Industries Journal

  • 2010 - 2010

    Reviewer, Conference Paper
    Services and Retailing/Pricing Tracks, AMA Summer Educators’ Conference

  • 2010 - 2010

    Reviewer, Conference Paper
    Promotion/Retailing and Services Marketing Tracks, Marketing Theory and Practice Conference

  • 2010 - 2015

    Reviewer, Ad Hoc Reviewer
    Managing Service Quality

  • 2001 - 2002

    Officer, Treasurer
    American Marketing Association (Akron/Canton OH Chapter)

  • 2014 - 2019

    Board Member
    Grow Youngstown