IT Service Desk

What We Provide

The IT Service Desk serves as initial contact for over 15,000 students, faculty and staff, providing first level technical support for PCs (both Windows and Mac based systems), software, printers, smart phones and tablets. We assist with installing academic software, configuring devices to connect to the YSU network as well as resolving technology-related questions and problems to remove obstacles that impede academic progress on a first contact basis.

The IT Service Desk is located on the first floor of Kilcawley Center.
Phone: 330-941-1595 Email: servicedesk@ysu.edu

Walk-up Counter Support Hours

Monday - Friday, 8:00 am - 5:00 pm

Phone Support Hours

Daily, 24/7

CHANGE PASSWORDS

• YSU Password Self-Service

SUBMIT A SERVICE REQUEST

• Enter a Service Request

SELF-HELP DOCUMENTS

• YSU Self-Help Documentation
• Blackboard Self-Help

INTERNET CONNECTION ISSUES IN:

Courtyard Apartments:

Phone: (877) 778-9283

Kilcawley, Wick, Weller, Cafaro, Lyden Dorms:

​Phone: (330) 941-1595

University Edge Apartments:

Phone: (330) 230-0722
Email: universityedgeysu@peakcampus.com

TECHNOLOGY TRAINING

IT Training Services

Hardware Recommendations & Web Services

• Personal & Group Web Services
• Hardware Recommendations

ONEDRIVE NOTICE

1. The OneDrive resource is not to be used with any production data especially information protected by any regulation including but limited to FERPA, PCI, HIPAA, etc.
2. The OneDrive resource is not included in the enterprise backup. Once a file is deleted users can restore a One Drive file within 30 days.
3. OneDrive web access directions.*
   

FORMS

• Extended Local PC Privileges Request Form*
  

YSU LIST SERVER

• YSU E-mail List Server